SupportWarranty & FAQ
Help, warranty, and details
Clear answers for charging standards, dual-port behavior, plug options, and region compliance.
FAQ
What is PD and PPS?
USB Power Delivery (PD) is a fast-charging standard over USB‑C. PPS (Programmable Power Supply) allows compatible devices to request finer-grained voltage/current steps to improve efficiency and temperature under load.
Can I charge two devices at the same time?
Dual‑port models support charging two devices, but power is shared when both ports are used. Check the “Shared mode” line on each product page and compare table for the exact shared-output rule.
Do you include EU/UK plugs?
Plug options are configurable by region and availability. Use the inquiry button on a product page and specify your country/region to confirm plug type.
Will this fast-charge my iPhone or Android phone?
Most modern phones support USB‑C PD (often via USB‑C to Lightning or USB‑C to USB‑C cables). Actual charging speed depends on the phone’s supported standards, cable quality, and battery conditions.
What about certifications and compliance?
Certifications can vary by region and production batch. We avoid making blanket claims on the site. If you need certificates for a specific market, contact us and specify the target region.
Warranty
Warranty terms depend on your purchase channel and region. Refer to the Warranty page for the latest policy details.
Contact
For region availability, plug type confirmation, certifications, or bulk orders.
Manufacturing
Made by our own factory, 东莞市榕俊电子有限公司.
广东省东莞市东坑镇一六八工业五巷8号